Privacy Policy
Last Updated: July 7, 2026
Kindlo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App") and related services.
1. Information We Collect
Account Information: When you create an account, we collect:
- Email address
- Username (chosen by you)
- Profile photo (optional)
Messages and Communications: Your messages are end-to-end encrypted. We do not have the ability to read the content of your messages. We may store encrypted message data on our servers solely for the purpose of delivering messages to recipients.
Device Information: We may collect device type, operating system version, and unique device identifiers for the purpose of delivering push notifications and improving app performance.
Usage Data: We may collect anonymous usage statistics such as app launch frequency and feature usage to improve our services. This data is not linked to your identity.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the App
- Create and manage your account
- Deliver messages and notifications
- Enable voice and video calling features
- Respond to your requests and support inquiries
- Detect and prevent fraud or abuse
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
- With your consent: When you explicitly authorize us to share information
- Service providers: With trusted third-party services that help us operate the App (e.g., cloud hosting, analytics), bound by confidentiality agreements
- Legal requirements: When required by law, regulation, or legal process
- Safety: To protect the rights, safety, or property of our users or the public
4. Data Security
We implement industry-standard security measures to protect your information, including:
- End-to-end encryption for all messages
- Encrypted data transmission (TLS/SSL)
- Secure server infrastructure
- Regular security audits
However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your account information for as long as your account is active. You may delete your account at any time, which will result in the removal of your personal data from our servers within 30 days.
Encrypted message data may be retained on our servers for up to 90 days for delivery purposes, after which it is automatically deleted.
6. Your Rights
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request a machine-readable copy of your data
- Objection: Object to certain processing of your data
To exercise these rights, please contact us at support@joinkindlo.com.
7. Children's Privacy
Our App is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it immediately.
8. Third-Party Services
Our App may use third-party services for functionality such as:
- Push notification delivery (Apple Push Notification Service, Firebase Cloud Messaging)
- Voice/video call infrastructure (Agora)
These services have their own privacy policies, and we encourage you to review them.
9. International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers of personal data in compliance with applicable laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the App or sending a notification. Your continued use of the App after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
- Email: support@joinkindlo.com
- Website: joinkindlo.com